Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused
  • With tags
  • In its original packaging
  • With receipt or proof of purchase

To start a return, you can contact us at support@knzpromax.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@knzpromax.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

You must provide clear photo or video evidence of the issue.

If the product is confirmed to be defective or damaged, we will:

  • Issue a full refund, or
  • Send a replacement at no additional cost

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • Sale items
  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item (if eligible), and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to request a return within 14 days.

However:

  • The item must be unused and in its original condition
  • Refunds are NOT provided unless the item is defective or damaged

Refunds

Please note that we do NOT offer refunds for returned items under any circumstances.

Refunds are only issued if:

  • The item is defective
  • The item is damaged
  • The wrong item was received

If your case qualifies, we will notify you after inspection, and your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed after approval, please contact us at support@knzpromax.com.