Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Estimated delivery time: 5–10 business days depending on your location.
Please note that delivery times may vary due to high demand, holidays, or unforeseen delays.
Shipping Delays
We are not responsible for delays caused by shipping carriers, customs, or external factors such as weather conditions or global events.
Order Tracking
Once your order is shipped, you will receive a tracking number via email within 2–3 business days.
Incorrect Address
Please make sure your shipping address is correct. If you notice an error, contact us within 24 hours of placing your order.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package is marked as delivered but not received, please contact your local shipping carrier.
Damaged Items
If your item arrives damaged, please contact us within 48 hours with:
- Your order number
- Clear photos of the damaged item
We will gladly send a replacement at no extra cost.
Contact Us
If you have any questions, feel free to contact us at:
📧 support@knzpromax.com